Liverpool Annual Report 2016
Annual Report 2016

The Board of Directors’ Report to the Shareholders’ Meeting

Transformation

Liverpool Tampico

Liverpool is experiencing changing times which have become important avenues of growth that define the course of our business and project us towards the future.

This year stood out for having the largest number of inaugurations in the chain’s history, with ten new locations. We opened four large Liverpool stores: Monterrey La Fe and Hermosillo, to bring us closer to new developments within the greater metropolitan areas; another in Tampico, a city that is undergoing constant renewal; and finally, Liverpool Zamora, a city in which we are present for the first time.

Focusing on a new segment of consumers, Fábricas de Francia also continued to expand, by opening six new stores. The Los Mochis, Tecamac and Nicolas Romero stores are reaching new areas within current markets, and we began to offer the services of this chain in Uriangato, Tijuana and Tuxtepec.

Our operations continue to undergo constant renewal, seeking more comfort and service for the client, as well as a permanent differentiation. To this end, Experiencia Gourmet (Gourmet Experience) was incorporated into Liverpool Monterrey Centro, Atizapan, Pachuca and Parque Delta.

The Sfera boutiques offer their clients comfortable and fashionable apparel that enables our most demanding young shoppers to find their own style. Having opened six new locations during the year, we now have 39 Sfera shops.

We continue to develop the Williams Sonoma (Williams Sonoma, Pottery Barn, PB Kids, PB Teen and West Elm) boutiques, a concept that offers high quality novelty products for the home, along with a high level of service and a unique shopping experience. We opened 14 new stores this year, reaching a current total of 25 locations.

With Beauty Experience (BX), we have created a space that offers a complete beauty experience, with the best brands and devoted to those busy shoppers who have lots to do and little time to do it in, who want professional recommendations for services that can be conveniently obtained and enjoyed all in one same place inside the store.

In line with our trend to innovate and to stay at the cutting edge of the market, we have refreshed the traditional candy shop, expanding the range of our business, and making the shopping experience more enjoyable for all of our customers, with Mi Dulce Experiencia (My Sweet Experience), we also initiated the Pick & Mix concept.

42
distribution centers

Sfera now has 39 boutiques, having opened six new locations during the year.

Huehuetoca Distribution Center

The gourmet culture is a growing trend, with the first opening in Liverpool Interlomas in 2011, Experiencia Gourmet (Gourmet Experience) placed itself at the forefront of this concept with its innovation, quality and service. By the end of 2016, we had 13 Experiencia Gourmet spaces in different stores, as well as 72 restaurants in operation.

The Liverpool and Fábricas de Francia credit cards are the primary means of payment in our stores, granting exclusive access to a large range of sales and customer service. To date, we have more than 3.7 million card holders.

The Liverpool Premium Card, which numbers more than 600,000 cards, reflected solid growth during the year. This exclusive card permits our clients to expand their shopping experiences to an unlimited number of options throughout the world. Nonetheless, we have practiced caution when granting new credits, staying alert to negative signals in the economy.

We are constantly refreshing the image and the services of our 25 shopping centers. The remodeling and expansion works in Perisur, Galerias Atizapan, Monterrey, Merida and Plaza Satelite moved forward according to plan during the year, incorporating a large variety of entertainment, gastronomic and commercial options that will attract an increasing number of visitors.

We celebrated 15 years of offering comprehensive protection for the family through our insurance plans, reaching a record number of two million active clients. Our programs are recognized in the market for their focus on service, as well as the support of the best insurance companies.

We have 42 distribution centers and warehouses that form part of our logistics system located in Mexico, through which we delivered more than three million products, purchased through the various sales channels, to our clients’ homes. During the year, we announced the construction of a logistics center, which will be essential to our growth; the center will cover the entire country and is designed to provide overall support to the Omnicanal (integrated shopping experience) strategy.

The partnership in Regal Forest, company dedicated to the commercialization of furniture and home appliances, continues to develop. This year witnessed the opening of store number 1,000, and operations were begun in Curacao, Bonaire and St. Maarten, with presence in 24 countries of Central and South America and the Caribbean. www.unicomer.com

600,000
Liverpool Premium Cards

72restaurants
in operation

BX Liverpool Insurgentes

Pick & Mix Liverpool Polanco

By the end of 2016 Experiencia Gourmet had 13 spaces in different stores.