The foregoing is the reflection of a series of projects that favor the quality of life of our team members: flexible hours and inclusive practices.

The fact that more than 62% of our team members are women moves us to work towards their well-being as well as that of their families. We established reduced shifts for pregnant women, as well as ‘Mom’ rooms where they can breast feed their babies, among other benefits.

We encourage the development of our team members and their families by means of various academic and training programs through the Liverpool Virtual University. During 2015, we had a total of 3,353 team members who participated in at least one of the educational programs that we offer.

In order to objectively measure the results of our team members’ service, we adopted the international standard, Net Promoter Score (NPS), which, using only two questions, lets us know the evaluation granted by the customer, for the attention received.

We developed the compensation plan for sales personnel, and for the first time, for the directors, managers and department heads in the stores, by means of a new Productivity and Service Model, through which we recognize the compliance with business goals, as well as the level of service.

As part of the campaign against Breast Cancer, we attended to the team members of 24 work centers in nine States of Mexico, including stores, warehouses and shopping malls; 2,125 mammograms and 2,680 ultrasound studies were performed in the referenced locations