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| Operations | 2015 | 2014 | %var | 2013 | 2012 | 2011 |
|---|---|---|---|---|---|---|
| Number of stores |
108 | 101 | 6.9% | 96 | 93 | 84 |
| Number of shopping centers |
25 | 24 | 4.2% | 22 | 19 | 16 |
| Credit customers | 3,954,716 | 3,767,900 | 5.0% | 3,485,210 | 3,118,995 | 2,903,472 |
| Results* | ||||||
| Total revenue | 91,292,889 | 81,213,589 | 12.4% | 74,105,444 | 66,246,504 | 58,656,809 |
| Revenue from Retail Division |
79,242,312 | 70,067,517 | 13.1% | 65,715,987 | 58,777,686 | 52,348,382 |
| Revenue from Real Estate Division |
3,020,831 | 2,707,054 | 11.6% | 2,579,680 | 2,115,854 | 1,731,041 |
| Revenue from Credit Division |
9,029,746 | 8,439,018 | 7.0% | 5,809,777 | 5,352,964 | 4,577,386 |
| Operating profit | 12,655,307 | 11,113,306 | 13.1% | 10,836,082 | 10,306,076 | 9,227,815 |
| Net profit | 9,210,729 | 7,763,480 | 18.6% | 7,701,930 | 7,197,700 | 6,543,365 |
| EBITDA | 14,870,389 | 13,023,604 | 14.2% | 12,536,327 | 11,768,983 | 10,510,561 |
| EBITDA margin | 16.3% | 16.1% | 1.2% | 16.9% | 17.8% | 17.9% |
| Profit per share | 6.86 | 5.78 | 18.7% | 5.73 | 5.36 | 4.88 |
* Figures in thousand of Mexican pesos, except EBITDA margin and Profit per share.
Liverpool directs all of its actions to the customer. We encourage the loyalty of our existing customers, while at the same time reaching out to new ones, through department stores addressing different audiences; specialty boutiques of diverse brands, the mobile sales platform by Internet and telephone, and assorted, attractive shopping malls.
The experience of shopping in Liverpool satisfies our customers’ different dreams of shopping in the famous department stores, by keeping a broad assortment of merchandise, brands, services, functionality, comfort, and above all, personalized attention.
boutiques
at the end of the year
More than
500,000
people attended Bolo’s
Christmas Parade
Fashion Fest
runways per year
sales by
phone
internet
website
social
media
mobile
devices
click &
collect
promotions in
stores
Always attentive to the changes in our clients’ tastes and preferences, we invested in channels that improve mobility to connect them to new possibilities.
678
leadership
courses
In 2015, Liverpool was awarded first place in Mexico, of the “Best Companies to Work for in Mexico”, which is carried out by the Great Place to Work Institute. We were also ranked within the top 15 “Best Companies to Work for in Latin America”.
