CORPORATE GOVERNANCE
CORPORATE GOVERNANCE
products feature labeling that identifies sustainable attributes. Likewise, we have reached 94% of suppliers have been audited through our Responsible sourcing program.
Respect for human rights is promoted through our policies and procedures, which are aligned with the Sustainable Development Goals.
Ethics, Transparency, Compliance, and Risk Management
We have implemented a biennial training program on the Code of Conduct and Integrity, covering topics such as anti-corruption, ethics, and anti-money laundering, supported by policies updated annually. This year, we reached 64.80% of the target population. In addition, we uphold respect for human rights by creating policies and procedures aligned with the United Nations’ Sustainable Development Goals and OECD Guidelines. As part of our ongoing efforts, we also generated our Fiscal Policy, and our Marketing and Advertising Policy. Our commitment to excellence in governance has earned us fifth place in the MERCO ESG ranking in the governance category.
Responsible Sourcing
Through audits and certifications, we ensure compliance with regulations and ethical standards among our suppliers. In addition, they must all adhere to our Code of Ethics, consolidating our commitment to responsible practices at the national and international levels. This year, 94% of our Private Label suppliers met the highest standards.
Data Governance
We have an Information Resilience and Security plan based on risk management and regulatory compliance, reviewed and authorized by EPL’s General Management. This plan encompasses robust information classification policies, secure development, access control, and technological security, strengthened by the continuous training of our employees. Our strategy is aligned with international standards such as ISO, NIST, CIS, SAMM, and LFPDPPP, and we are proud to be one of the first companies in Mexico certified under the latest version of PCI-DSS 4.0.1 for card-present transaction processes.
With our mission of “Security by Design,” we guarantee that every project, from its conception, protects security, continuously evaluating strategic suppliers, technological components, and applications in our service chain. This approach allows us to anticipate risks and adopt proactive measures to maintain the trust of our customers. Additionally, we carry out periodic validations of our security controls through tests such as penetration tests and attack simulations, adapting to trends, emerging risks, and new threats.
Biennial training program on the Code of Conduct and Integrity, covering topics such as anti-corruption, ethics, and anti-money laundering.
“Security by Design” our mission guarantees that every project, from its conception, protects security. This approach allows us to anticipate risks.
Food Loss and Waste
To reduce food waste, we donate surplus food in good condition to food banks through “Al Rescate Por México” (To the Rescue for Mexico) and modernized our software to optimize the control of supplies, managing to donate more than 2,352 kilos of food.
Innovation in Sustainable Products and Packaging
We offer products that are verified by the U.S. Cotton Trust Protocol (Trust Protocol) and with certifications by BCI (Better Cotton Initiative), reinforcing our commitment to sustainability as active members of both the Trust Protocol and BCI through our commercial units, Liverpool and Suburbia. To facilitate their identification, we optimize labeling and communication in our campaigns, such as Modo Responsable (“Responsible Mode”) at Liverpool and Acciones que suman más (“Actions That Add Up”). Additionally, we have strengthened our Comprehensive Sustainable Packaging System with the following initiatives:
Certified packaging
We use materials backed by certifications such as FSC (Forest Stewardship Council), ensuring responsible sourcing. Currently, 100% of our private-label shoe boxes at both Suburbia and Liverpool are FSC-certified. In terms of tags, we have placed 100% in Suburbia and 99.44% in Liverpool.
Efficient design
We have optimized packaging based on product characteristics, especially for remote sales. We standardized branding across all businesses on our shipping boxes and created guidelines for redesigning private-label packaging at Liverpool.
Carrier Bags
Our biodegradable and naturally sourced institutional kraft bags are made from 100% recycled material. We currently purchase 35 million carrier bags, 66% of which have some sustainable attribute, including those made from PCR material.
100% certification for our shoe boxes for private labels, both in Suburbia and Liverpool, use materials certified by the FSC.
66% of our carrier bags feature sustainable attributes, such as the institutional kraft bags made from 100% recycled material.
We promote more responsible consumption by offering products with sustainable attributes and certifications such as USCTP and BCI.
Sustainable materials
We use recycled and recyclable packaging. We implemented the supply of non woven fabric bags which contain 50% PCR (post consumer recycled) material. In addition, our carriers also include sustainable materials with PCR content.
Box reuse
To reinforce these initiatives, we encourage customer awareness by inviting them to join our sustainability actions. For example, at Click & Collect locations in the Bajío region, we have implemented box collection and reuse programs, allowing customers to return packaging for reuse in future purchases.
Financial Access
We facilitate access to credit for people with credit history and those with little or no credit history, ensuring that each customer can find a tailored financial solution that meets their needs.
