El Puerto de Liverpool

 GRI 2-1, 2-2, 2-6, SASB CG-MR-000.A;
 CG-MR-000.B; FN-CF-000.B

We are present in Mexico’s 32 states, through physical and online operations.


In recent years, we have implemented an omnichannel ecosystem, with progress in digital channels and integration with the physical commerce experience. In this way, we meet the needs of our Customers, being available to them anywhere and at any time.

Our purpose puts people first, seeking to improve their quality of life. Therefore, we also work on the environment, contributing to a sustainable development.

Business segments
We operate in the commercial, financial services and real estate segments, and we offer other complementary services.* We represent leading international brands through various formats, including boutiques and a presence in Liverpool, and operation of the travel business.

El Puerto de Liverpool, S.A.B. de Liverpool, S.A.B. de C.V. is listed on the Mexican Stock Exchange (BMV) under the ticker symbol LIVEPOL. The company also holds a 50% stake in Unicomer, a company that has retail chains in 26 Latin American countries.

* Travel, Gourmet and food experiences, Extended warranty, Marketplace (commissions), Rate plans and airtime.

We serve the Customer, everywhere, every day, anytime.

To be the most attractive option in service, assortment, and value.

Productivity; Teamwork; Innovation and Integrity.

We are an omnichannel retail group that, for 175 years, has been offering unique experiences, meeting our Customers’ expectations.

  Commercial Financial Real Estate
Department store and retail chain operation, offering a wide variety of products and brands. It provides financing to Customers through credit cards, both for exclusive use in the Group’s stores and externally through the
VISA system. It also offers
insurance services.
Designs and executes expansion and remodeling work for stores, shopping centers and other facilities. Additionally, it leases commercial spaces.
Liverpool, Suburbia, Sfera
and other clothing, footwear, cosmetics, and home stores.
Financial business
(Liverpool and Suburbia)
Insurance Center

Department stores

Departmental credit cards,
Premium Card, Credit Cards,
Digital wallets
Insurance: comprehensive family protection, vehicle, home, cell phone purchases, extended warranty, among others.
Operation and leasing of shopping centers


124 stores
1,779,927 m2
Leasable area

124 Click & Collect locations

10 Liverpool Express

32 own brands

5.28 million credit cards

Total new credit:
717,000 new cards for
$19,500 million pesos in 2022

1.39 million credit cards

Total value of credit:
406,000 new cards for
$3,241 million pesos in 2022

28 shopping centers
603,770 m2
Leasable area

179 stores - 648,785 m2 surface

179 Click & Collect locations at Suburbia stores

7 own brands


112 boutiques -67,055 m2

Textile: 17 GAP;
7 Banana Republic; 51 Sfera
1 Punt Roma

14 cosmetics: MAC,
Kiehl’s, NYX, Urban Decay

22 furniture and home appliances: Pottery Barn, West Elm, Williams Sonoma


45 stores - 512,649 m2 surface area

Arco Norte Logistics Platform (PLAN)

Total land area:
1,866,426 m2 superficie

Construction Area of Unit 227,157 m2

Digital evolution
SASB CG-EC-000.A, CG-EC-000.C
El Puerto de Liverpool’s digital transformation towards an omnichannel ecosystem is already yielding the following data:

2022 Digital Participation Variation in total revenue from
online sales
Variation in new
digital Customers
Variation in active mobile app users
El Puerto de Liverpool
+23.1% +20.9% +17% +36.6%

Arco Norte Logistics Platform
This year, we completed the first stage of our new Arco Norte Logistics Platform with the beginning of operations of the Big-Ticket unit. We now have the capacity to serve up to 70% more Customers with better service, integrating, for the first time, the processes of Liverpool, Suburbia and the Boutiques products for furniture and home appliances.

We continue to transform our supply chain, which will bring important innovations in management, merchandise distribution, logistics infrastructure and transportation. For the second stage of the project, we completely redesigned Softline’s processes based on a deep understanding of our Customer, to provide a memorable experience in every interaction. Over the next 2 years we will build an innovative national distribution center at PLAN, as well as 7 units in key locations throughout the country to create a more efficient and far-reaching unified network.