Materiality

In this exercise, we identified critical Environmental, Social and Governance (ESG) topics from the perspective of our main stakeholders (employees, customers, suppliers, investors, authorities and media) and the company's strategic vision. We conducted indirect consultations through surveys to directors representing one or more stakeholders, and direct consultations through interviews, as well as interviews with senior management regarding our strategic vision. We obtained a dynamic materiality matrix, which in addition to the material topics, incorporates topics that are potentially relevant in the short term given their importance to stakeholders or the business, and/or due to changes in context, as happened for example in the health sphere as a result of COVID-19.

Material topics

• Those that will be managed as priorities, and will serve as the foundation for our sustainability strategy.

Emerging topics

• Those that will be paid special attention to determine whether they evolve into material topics given significant changes in our operating context and/or activities.

Non-priority (non-material) topics

• Those of lesser importance for stakeholders and corporate strategy, given the type of activities we engage in and the areas where we operate.

Regarding financial materiality: material issues (incorporated into the sustainability strategy) and non-priority issues (non-material).

*Although this topic was classified as non-priority, given its business relevance we have listed it as emerging.

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