In this exercise, we identified critical Environmental, Social and Governance (ESG) topics from the perspective of our main stakeholders (employees, customers, suppliers, investors, authorities and media) and the company's strategic vision. We conducted indirect consultations through surveys to directors representing one or more stakeholders, and direct consultations through interviews, as well as interviews with senior management regarding our strategic vision. We obtained a dynamic materiality matrix, which in addition to the material topics, incorporates topics that are potentially relevant in the short term given their importance to stakeholders or the business, and/or due to changes in context, as happened for example in the health sphere as a result of COVID-19.

Material topics

Emerging topics

Non-priority (non-material) topics

Regarding financial materiality: material issues (incorporated into the sustainability strategy) and non-priority issues (non-material).

Type of materiality Rank Material topics
Impact and financial 3 E-commerce and cybersecurity
Impact and financial 14 Diversity and inclusion
Impact 1 Ethics and codes of conduct
Impact 4 Supply chain and responsible purchasing
Impact 12 Education and human capital development
Impact 17 Innovation
Financial 18 Transparency
Financial 11 Employer branding
Financial 7 Operational eco-efficiency
Financial 8 Packaging
Type of materiality Rank Emerging topics (potentially relevant in the short term)
Impact 2 Corporate governance
Impact 5 Climate change strategy
Impact 13 Environmental and social impacts of products and services*.
Type of materiality Rank Non-priority topics
Impact 6 Environmental management system
Impact 9 Corporate citizenship and social responsibility
Impact 10 Human rights
Impact 15 Biodiversity
Impact 16 Employability and empowerment

*Although this topic was classified as non-priority, given its business relevance we have listed it as emerging.

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