El Puerto de Liverpool manages its customer relations through a dedicated, omnichannel contact centre that combines telephone support, AI-powered chat, online forms, email and in-store assistance.
The company processes and channels the feedback it receives to ensure the continuous improvement of its products and services, including protocols for prioritised and inclusive care for older people and people with disabilities.
It also has a structured complaints-handling process that guarantees customers immediate confirmation of receipt and transparency regarding resolution times. This information and the customer service channels are publicly available on the official El Puerto de Liverpool website and in its Help section.